We welcome your questions about our teas, sourcing, or brewing guidance
We aim to respond to all enquiries within one business day. For order-related questions, please include your order reference if available.
TeeZeit
Teestraße 42
20095 Hamburg
Germany
Monday – Friday: 09:00 – 18:00
Saturday: 10:00 – 14:00
Sunday: Closed
We typically respond within 24 hours during business days. Complex enquiries about tea sourcing or wholesale may require additional time.
Hamburg, Germany
Near Speicherstadt
Keep tea in an airtight container away from light, heat, and strong odours. A cool, dark cupboard works well. Avoid refrigeration as condensation can damage leaves.
We occasionally include small samples of new arrivals with orders. Contact us if you would like to try a specific tea before committing to a full quantity.
We ship throughout Germany and the EU. Orders are typically dispatched within 1-2 business days. Free shipping on orders over €50 within Germany.
Yes, we work with select cafés and restaurants who share our commitment to quality. Please email us with details about your establishment for more information.